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    Fire Prevention Week

    This year’s theme is “Every Second Counts: Plan 2 Ways Out!” The intent is to educate how to create a strong fire escape plan for your home or business. Here are a few key points: Designate two exits from each room in your home or business (can be a door or a window) and draw a […]

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    Follow-up from a health inspection

    Here’s what you can do if you are cited during a health inspection: Fix critical violations during the inspection when and if possible (e.g., temperature issues, cross-contamination issues, sanitizing solution, etc.). Review the inspection report and correct all noted deficiencies. Inform your employees of the violations and explain their importance. Determine why each violation occurred […]

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    The Importance of Grease Trap Cleaning

    A grease trap is a plumbing device used in any restaurant or food service operation to intercept grease and solids before they enter a drain system. A lot of owners and managers don’t realize how important it is to have the grease trap cleaned and maintained on a regular basis. Here are several points about grease […]

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    How Outdoor Dining Boosts A Restaurant’s Bottom Line

    Al fresco dining provides a fun, memorable experience for restaurant guests. Outdoor dining spaces not only attract more people to restaurants, but also add more seating. More seating equals more guests and sales, which can boost a restaurant’s bottom line. Research conducted by VSAG, an international restaurant and hospitality consulting firm, found that an outdoor patio area […]

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    The 10 Germiest Places in a Restaurant

    While you’re feasting, where are the germs festering? To get the dirt on dining out, ABC News Consumer Correspondent Elisabeth Leamy went undercover at 10 restaurants in three states. She took swab samples from 10 surfaces you typically come in contact with at a restaurant. Then, Dr. Philip Tierno and his team at the New York University […]

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    Does great customer service really get you customer loyalty?

    In this article, we look at the relationship between great customer service and customer loyalty. The Millennial Customer The driving force in today’s economy is the Millennial customer. This refers to those born between 1980-2000. Not only are they trendsetters, but their spending power is enormous. They are largely responsible for many of the trends […]

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    Neighborhood pubs like Memphis Taproom are recycling more than beer bottles

    Oil Change by Matt Bevilacqua For many people, excess cooking oil is something to pour down the drain after preparing a meal. But at Leigh Maida’s restaurants, all that greasy liquid has another destination: gas tanks, where it will power cars rather than block sewer pipes. “You have to do something with the used oil,” says Maida, […]

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    Preparing Your Restaurant for the Holiday Season

    For restaurants, the holiday season can be the most wonderful time of the year. Here are a few suggestions to help make this festive time easier and more profitable. Prepare Your Staff. Make sure your staff is equipped and trained for the expected fast flow of traffic coming into your restaurant. Hire early to avoid gaps […]

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    What to do when a health inspector visits

    Don’t panic when an inspector arrives. Think of the visit as a learning opportunity that will benefit your operation by making it as safe as possible. To make the inspection a positive experience, follow these guideline: Ask to see the inspector’s credentials. In some cases, people have tried to pass themselves off as health officials. If you’re unsure […]

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    Which dish machine is right for you?

    Picking the right dish machine will make a big difference in how efficiently your kitchen is run.The amount of dishes to be washed will be the major factor in determining the type of dish machine you’ll need. There are four basic types that are typically used in food service operations. Here’s a quick overview of […]

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